Computer and Network Specialists with Customer Testimonials-SpectrumWise-Charlotte, NC

"SpectrumWise handles our network like it was their very own. They look out for our needs, proactively address any issues or potential issues, and consistently provide excellent service. SpectrumWise handles the routine as well as the complex with finesse. Their dedicated service technician is responsive to requests, and he understands the requirements of our organization. The services provided are cost effective -- since we began using SpectrumWise for our IT-needs, our system productivity has increased substantially, which has a positive effect on employee productivity … We are extremely satisfied with the service provided by SpectrumWise and highly recommend them!"

The firm has used the services of Spectrumwise for several years. Chuck Tomlinson has been our main contact for most of that time. Two years ago, we did a complete update of equipment and software. It was done in a weekend, without any complications. There has never been a time when we had a critical situation that we have had to wait more than a couple of hours for a technician to either talk us through or physically repair the problem. Usually, the response is immediate. Chuck has advised us on the purchase of new equipment and software products, and kept us current with industry standard recommendations. Recently we installed VPN to provide the ability to dial into our computers from home, or at a remote location. Chuck did the installations and training. Again, it was a seamless process. We work with several vendors for copiers, telephones, etc. Chuck has always been available to work in tandem with them to make certain that we have cohesive equipment. Spectrumwise is a value and valuable group.

“Late in 2002, I decided to open my own business and wanted everything in place by January 1, 2003! I didn’t realize how much time and effort would be needed to accomplish my goal. One of the most important aspects was establishing a computer networking system including all necessary equipment to interface with our colleagues in Germany! When asking for referrals, SpectrumWise was the name associated with the most satisfied clients. Upon contacting Chuck Tomlinson, an appointment was scheduled to begin the process. Each of our questions was addressed with professionalism and in terms we could understand. As the result of using SpectrumWise, we were established in our new office well ahead of our target date and were not out of contact with our customers in the US or our colleagues in Germany a single day! At a moment’s notice, Chuck is always available and willing to help with all of our computer issues; therefore, I recommend him without hesitation!”

For several years now, we have always called Chuck when we are in need of IT help here at Tribek. He is very knowledgeable and has been so helpful in helping us maintain an effective network. His response time is always quick and we are always satisfied with his support. In fact, the three owners of the company and several of the employees have even used Chuck to setup their home computer systems and networks. We have also recommended him to several other businesses and will continue to do so. Chuck is very easy to talk to and is great about explaining things so that we can understand the problems and solutions. In Chuck, we have not only found a great IT support person but a friend too.

-Tonia Cox, Director of Property Management

Tribek Properties, Inc.

“After lightning struck our computer system, SpectrumWise helped to save our customer data and helped to replace our hardware. Spectrumwise devoted time in order for us to have minimal downtime. Since that emergency, we have consulted SpectrumWise regularly. We find them to be qualified, available and courteous.

Without hesitation, SpectrumWise will continue to be an important part of our business future."

-Vance Pepper

I-R Employees' Federal Credit Union

"When we ran into a problem with our computer system, we contacted Spectrumwise. I was impressed with the fast response we received. Since then they have handled all of our problems very quickly. I have and would recommend them to anyone who needs prompt service. Sometimes we can handle the problem with them over the phone and they can also dial into our system. I enjoy working with their pleasant personalities. They are always there when I need them."

-Connie Hacker

Martin and Harrill, Inc.

"We have been using Spectrumwise for all of our IT needs since 2001. During that time our administrative office moved locations. Our biggest nightmare was how much computer down time would we have due this move. Chuck at Spectrumwise worked with us every step of the way and we were without computers for less than a day! This is only one example of the multitude of times they have come to the rescue, working practically round the clock to solve problems so that we could get payroll out to our employees or meet some other deadline.

They have maintained our network, offered solutions to meet our expanding needs and did so with the understanding that as a non-profit we have a limited budget. They listen to what we want to accomplish and tailor our network to help us be as efficient and cost effective as possible. They are extremely knowledgeable, keep up with all the latest technology and professional in everything they do.

Spectrumwise is a part of our team and we are very glad to have them in our corner!"

"We have worked with Chuck at Spectrumwise for many years and find him to be a very thorough, knowledgeable and detailed IT professional who is easy to talk to (and understand). We feel very safe trusting Spectrumwise with all of our computer system needs. I love the remote access capabilities which allows Chuck to connect right into our system and solve any problem quickly.
We would not hesitate for a moment to recommend Spectrumwise to anyone."

-Claire Hugon

"Chuck at Spectrumwise came highly recommended from a trusted associate so we hired him to set up our computer network. Now we use him for ALL of our computer support. His can-do attitude coupled with his superior customer service, expertise, and low prices makes choosing him a no-brainer for any small business needing computer support. He even showed up at 10:30 in the evening and worked with me until almost 2 AM to solve a problem we were having! I've referred him to several of my colleagues and will continue to highly recommend him as THE guy to call if you want your computer problems to go away."

"When a virus brought down our entire network, we were devastated– after all, we thought we had virus protection, but apparently we didn’t set it up right and it practically wiped us out. Fortunately, Spectrumwise was able to recover our data and get us back up and running in no time. Word to the wise: hire Spectrumwise to set up your network security before it’s too late. You’ll be glad you did."

“Spectrumwise is an absolute lifesaver. They are super fast in responding to our support calls and always take the time to explain (in plain English) what the problem is and how we can solve it without breaking the budget. I’ve already referred Spectrumwise to all of my own clients and would highly recommend him to anyone.”

“Before hiring Chuck from Spectrumwise, we were experiencing several technical support issues ranging from software glitches, hardware failure, to slow Internet connections. In no time at all, he eliminated all of these issues and saved us a bundle of money along the way. He truly is the most reliable and trustworthy IT consultant we’ve ever worked with.”

“Thank you once again for all of your work in expanding our computer network. We appreciate your hard work and responsiveness in getting the job done without any disruptions of our daily production demands.”