While technological upheavals are nothing new in the world of business, VoIP has revolutionized corporate communications to an extent not seen since the advent of email itself. Nonetheless, although most small businesses are already aware of this relatively new technology, a lot have yet to move away from the traditional landline.
Fortunately, VoIP presents a raft of extra capabilities, many of which were previously available only to large enterprises with complex and expensive proprietary systems. There’s a great deal that VoIP can do for your business too, so let’s explore some of the best features for improving productivity and performance.
#1. Better Sound Quality
When a customer phones in seeking support, the last thing they want is to struggle to understand the conversation because of poor audio quality. Combined with the fact that many call centers are outsourced to countries in which English isn’t the first language, there’s an even greater necessity to ensure high call quality.
Since it doesn’t use the dated analogue telephone infrastructure, VoIP makes it possible to enjoy high-definition audio and even video conferencing. As internet speeds get faster all over the world, audio and video quality is constantly improving too, making wideband audio the new standard rather than a rare luxury.
#2. Staff Training
Whether it’s to coach new employees during their first phone conversations with clients or ensure a high standard of customer service throughout your organization, the staff training capabilities of modern enterprise VoIP systems can be enormously beneficial.
Instead of relying on call monitoring alone, many solutions offer the ability for supervisors to privately speak with employees while they’re on calls without the customer being able to hear. Another common feature of VoIP is the ability to hold conversations with three or more people and have others join calls whenever they want.
#3. Complete Mobility
For a large chunk of the US workforce, the days of being stuck in an office are rapidly becoming history thanks to the fact that technology has opened many opportunities for people to work at home or on the move. Modern VoIP systems are usually cloud-based, meaning that all you need is a browser to carry out calls. As such, VoIP transcends the limitations of physical devices by allowing your employees to take calls no matter where they are.
Better still, VoIP also provides call forwarding to help ensure that the person calling gets to speak to the right person.
#4. Auto Attendant
VoIP offers practically limitless scalability and customizability, enabling you to tailor the system to meet the precise goals of your business. Thanks to fully customizable call answering features, you can add music on hold, custom greetings and even full auto-attendants. Instead of paying for a full-time receptionist, you can provide callers with options for routing their calls so they end up talking to the right department.
Many systems also provide day and night modes, which allow you to configure the way calls are answered at different times.
#5. Business Continuity
The success of any modern business depends on its ability to communicate promptly and reliably at any time. However, if disaster strikes your workplace and renders the phone lines out of order, your company could end up suffering irrevocable losses.
By contrast, modern VoIP systems are typically hosted in the cloud, which also means they’re completely location-independent. Additionally, call logs, contacts and all other associated data will also be stored online, allowing you to get your business back on its feet shortly after a disaster.
Every business needs a robust communications system that’s future-proofed for years to come. That’s why SpectrumWise provides and installs VoIP infrastructures that are reliable, user-friendly, affordable and mobile. Call us today to start taking advantage of cutting-edge modern telephony.