Are you considering switching to a new MSP? While changing providers can seem daunting, it doesn’t have to be. Follow these tips for a smooth transition to a new MSP without having to worry about business disruptions and other issues.
Leaving your current MSP
Before you say goodbye to your current service provider, think about why you want to do so. Do you find that the level of service they’re providing is insufficient? Are they unable to provide guidance in IT areas that are most crucial to your operations? Or do you think they won’t be able to keep up with your company’s growing needs and future direction? Be sure to tell your current provider your reasons for wanting to leave them. By doing so, they may find ways to address your concerns, or at least understand where you’re coming from. Spelling out your needs will also help you pinpoint exactly what you’re looking for in a new MSP.
If you still want to switch MSPs after talking to your current provider, inform them about your decision. Review your contract to find out how much notice you need to give and if there are any other obligations you must fulfill. Most MSPs require at least a 30-day notice so they can finish any outstanding jobs and ensure a seamless hand-off to the new provider.
Try not to burn any bridges by thanking your current MSP for their services and recognizing their help in achieving company goals.
Selecting a new MSP
Start by doing research and making a list of potential new providers. Ask for referrals from trusted business sources, read through industry publications for reliable MSPs, and check out online reviews.
To ensure that your new MSP will be a good fit for your organization, determine their areas of expertise. Look into their certifications, partnerships, and any awards or recognitions they’ve received. If you plan on sticking with your current IT solutions, make sure the potential providers are equipped to support these.
Consider whether they have experience working with companies of similar size and industry as yours. If you’re part of a highly regulated industry like healthcare, ask if the MSP has experience ensuring compliance with the regulations that apply to your organization.
Make a shortlist of your potential MSPs and get in touch with each of them. Most providers offer free initial consultations where you can discuss how the MSP can help with your specific IT needs. This allows you to get a feel for whether they would work well with your business. This is also an excellent opportunity to ask about their pricing, service levels, and other pertinent details.
Transitioning to a new MSP
After you’ve signed the contract with your new provider, schedule a transition date with your current and new MSPs. During this period, your current MSP will hand over all data and applications to your new provider. Your new MSP will also conduct onboarding, which involves training your staff on any new systems and procedures.
The entire transition process usually takes around two to four weeks. During this period, you may encounter some IT disruptions. But with an experienced MSP and proper planning, you can lessen such disruptions. For example, your MSP can help you do this by putting in place contingencies just in case your IT systems become inaccessible during the transition.
Once the transition is done, relevant stakeholders should review how the process went. Let your new MSP know if you experienced any problems or have any key findings that can help improve their service. Closely monitor your IT system in the months following the transition since it’s not uncommon for minor issues to occur during this period.
Are you searching for a new MSP? SpectrumWise is here for you. When you partner with us, you can rest easy knowing that your business IT will be in good hands. Schedule a FREE consultation with us.