4 Common tech support issues companies experience

4 Common tech support issues companies experience

Most companies today rely heavily on business technologies for their operations. This is why when IT issues arise, productivity and service quality usually take a hit. An effective way to prevent such unfortunate outcomes is to learn what IT problems you’ll likely encounter and how to resolve them.

Here are four common tech support issues in the workplace and their corresponding possible solutions:

1. Forgotten passwords

A 2020 study commissioned by NordPass revealed that the average person has around 100 passwords. No wonder people have trouble remembering all of their passwords and that forgotten passwords are one of the top IT support problems.

A password manager, such as Google Password Manager, NordPass, or Dashlane, can help you eliminate this IT support issue since it serves as a secure vault for all of your passwords. To access your login credentials, you simply need to remember one master password. That’s so much easier than having to remember 100 passwords!

"The average person has around 100 passwords."

Related article: Password mistakes you should stop doing immediately

2. Accidental file deletion

Accidentally deleting a file is a common but easily avoidable IT issue. The first step to recovering the file is to check the Recycle Bin. If the file is there, just right-click on it and select Restore. If you’ve emptied the Recycle Bin or “shift-deleted” the file, your IT support staff might still be able to recover an older version of the file using data recovery software. You must, however, stop using the drive the file was stored in until they’ve retrieved the file because continued use of the drive will increase the possibility that new data will overwrite deleted files.

To protect your data, you can sync your files to the cloud using online storage services, such as Dropbox and OneDrive. This way, even if you accidentally delete a file from your hard drive, you can still retrieve a copy of it from the cloud.

3. Slow computer

These are many reasons why your computer may be slower than usual, so your first step in resolving this issue must be to figure out the source of the problem.

Low memory

Do you have several programs, windows, or tabs open at once? Are there a lot of programs that launch automatically upon startup? Having many things running simultaneously reduces available random access memory (RAM), and low RAM slows down computer performance.

To resolve this, keep only what you need open and utilize Microsoft’s System Configuration tool to remove the startup programs you don’t need. Both of these steps will reduce your RAM usage, boosting your computer’s performance.

Not enough hard drive space

Check the space available on the hard drive that holds your operating system (OS). OSs require room to create files while your system is running. If your hard drive is maxed out, your computer’s performance suffers. Clear some space by deleting files you don’t need.

System scans or updates

System scans or updates can slow down performance, so make sure to schedule these outside office hours.

Malware infection

Malware can eat up your computer’s memory, causing your computer to slow down. If you think malware is the culprit, then disconnect your computer from all networks and let your IT support team handle the situation.

4. Slow internet connection

Running a speed test will help you determine your download and upload speeds. These speeds should be at least 50% of your internet service provider’s (ISP) advertised speeds. If your speeds are okay, check if you’re unknowingly downloading or uploading anything, such as software updates or torrent files.

If you’re using a Wi-Fi connection, resetting your router might solve your connection issues. You can also try moving the router in a central location, free from obstructions to improve signal strength.

If these tips don’t work, call your ISP to check if the issue is on their end.

Your IT support staff might be overwhelmed

If these common IT issues are taking your IT support staff a long time to resolve, then perhaps they're either overworked or overwhelmed due to the excessive quantity or complexity of the problems they're facing. The good news is that you can outsource IT support to SpectrumWise.

With us as your partner, you won’t have to worry about IT issues and you’ll be able to focus on what really matters — your business. Schedule a FREE consultation today.