How MSPs can support in-house IT departments

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As businesses become increasingly reliant on IT to accomplish their day-to-day tasks, there is greater demand for in-house IT departments to provide a wide range of support services. They often have to work with limited resources, which makes meeting the company’s growing IT needs challenging. Companies can help alleviate the strain of these demands by partnering with a managed IT services provider (MSP). 

What is a managed IT services provider?

An MSP is a company that offers businesses a wide range of outsourced IT services, including help desk support, hardware and software installation, server maintenance, network optimization, cloud migration, and data backup and recovery. For a flat monthly fee, your company can subscribe to a service plan tailored to your unique needs. 

An MSP can act as your organization’s IT team or supplement your in-house IT department, taking the burden of tedious tasks off the latter’s shoulders.

Related reading: What to look for in a managed IT services provider

How can an MSP help an in-house IT department? 

Your internal IT team can enjoy the following benefits from working with an MSP:

Automation of repetitive tasks

Since many small businesses like yours have budget constraints, they usually have small IT teams. With limited IT staff on board, your IT department is likely handling numerous tasks on a daily basis. The last thing they need is to get bogged down by time-consuming, repetitive tasks. The good news is that an MSP can automate such tasks, freeing up your IT staff for more strategic and higher-value work. 

24/7 Help desk support

An MSP can relieve your internal IT department of all help desk support tasks. MSPs typically provide round-the-clock support, so you can be sure that IT issues are resolved immediately, even those that crop up after regular business hours. At the same time, by letting the MSP handle all help desk operations, your in-house IT staff can focus on more pressing matters, such as implementing new technologies or carrying out security audits. 

Access to specialized IT skills 

Given how complex IT is, your in-house IT staff may not have the expertise to cover all fields of IT. For example, maintaining compliance with relevant data security regulations requires specialized knowledge and skill sets, which your internal IT employees may not possess. An MSP can fill in the gaps since they have a team of IT specialists who are well versed in different areas of IT and have years of experience in their respective fields. 

Access to an established IT infrastructure

Hosting your own IT infrastructure can be costly and challenging. Fortunately, an MSP can provide access to an established IT infrastructure, so your IT team won’t have to build one from scratch and maintain it. Your IT team can still control the IT systems, but the MSP can handle hosting and maintaining the underlying infrastructure. 

Access to the latest IT solutions 

MSPs have access to a wide range of tools, technologies, and platforms, allowing them to quickly find suitable solutions for any issue. As such, they can help your IT team leverage top-notch IT solutions that improve business processes as well as stay up to date with the latest tech trends and innovations.  


An MSP can be a great partner for your in-house IT team. By taking on some of the more tedious and complex tasks, an MSP can help your IT staff become more efficient and have more time to focus on strategic IT projects. 
With the right MSP like [company_short] by your side, you can be sure that your company’s IT needs are taken care of and that your data and systems remain secure. Schedule a FREE consultation with us today.


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