Blog

Why businesses should care about customer experience

Bad customer service experience, such as speaking with a rude staff or receiving a damaged item, can push away customers and negatively impact a company's bottom line. Negative word of mouth can also give the company a bad reputation.

As a business, it's imperative that you satisfy customers as they are the lifeblood of your success.

Things to look for when buying a Wi-Fi router

A strong network enables your business to surf the web and access cloud productivity apps. Behind these networks are Wi-Fi routers that keep your devices connected to the internet. While there are many more components involved in setting up a strong network, your choice of router can make a huge difference. Here are some tips […]

How well can you identify phishing scams? Take this quiz to find out

About a third of all successful data breaches involve phishing, or the scheme in which scammers pretend to be a legitimate entity in order to trick users into giving up personal information such as passwords and credit card details. Phishing scams are usually sent via email, but they can also be delivered through Short Message Service (SMS) or voice calls.

Microsoft Excel: An essential upgrade

Businesses use Microsoft Excel for many purposes, including creating formulas, planning budgets, recording expenditures, and more. A spreadsheet can handle limitless amounts of information, making it an extremely useful tool for storing and analyzing data such as text and numbers. With its essential upgrade, Excel lets you do so much more. Previous Excel upgrades include […]

How robust dashboards can help your business

A dashboard is a business intelligence tool that displays metrics and key performance indicators (KPI) for organizations. Dashboards provide you an overall view of how your business is performing. Here are some uses of dashboards in real-life business situations. Marketing insights An organization’s marketing department analyzes a significant amount of data from various channels. Whether […]

Don’t be a victim of juice jacking

Smartphones have become an indispensable tool for most of us. We use them for a wide range of activities, from gaming to checking social media to accessing work apps. Because of heavy use, our smartphones may sometimes run out of battery. When that happens and you’re out in public with no access to your charger, […]

Data storage: HDD and SSD defined

When purchasing new computers, buyers used to have limited choices when it came to what kind of storage they got with their laptop or desktop PCs. But nowadays you can configure your system with either traditional hard disk drives (HDDs), increasingly common solid state drives (SSDs), or in some cases both. Here’s a comparison of […]