The top five things we’ve learned about IT, leadership, and business this year
2020 was a tough year for most of us, as the COVID-19 pandemic didn’t only bring in a health crisis but an economic one as well. The majority of businesses had to close up shop temporarily due to stay-at-home orders, and most also had to adopt remote work setups with little to no planning. For […]
Why businesses should care about customer experience
Bad customer service experience, such as speaking with a rude staff or receiving a damaged item, can push away customers and negatively impact a company’s bottom line. Negative word of mouth can also give the company a bad reputation. As a business, it’s imperative that you satisfy customers as they are the lifeblood of your […]
How well can you identify phishing scams? Take this quiz to find out
About a third of all successful data breaches involve phishing, or the scheme in which scammers pretend to be a legitimate entity in order to trick users into giving up personal information such as passwords and credit card details. Phishing scams are usually sent via email, but they can also be delivered through Short Message […]
IT trends in 2021: What the future holds for us
In 2020, a pandemic-stricken world found itself heavily relying on technology to continue social functions and solve daily tasks. For instance, academic institutions had to implement distance learning en masse, and the majority of businesses had to switch to remote work setups to maintain operations. More than ever, IT has become intertwined with our everyday […]
Why cloud computing is the hidden backbone of everyday life
In subtle but powerful ways, cloud computing is impacting our everyday lives. We scroll through social media, listen to music on streaming platforms, and log in to our work apps from home. As we keep interacting with these technologies, they learn more about our behavior, enabling them to give customized recommendations based on our user […]
7 Ways to reduce stress at work
When the pandemic hit, businesses started adopting remote work arrangements to keep operations going. But even if most employees now work from the comfort of their homes instead of in traditional office spaces, they still experience work-related stress. Unfortunately, a change of scenery doesn’t offer a long-term reprieve from job stress. Achieving work-life balance is […]
5 Effective steps to handle workplace conflict
In a perfect workplace, everybody gets along smoothly. There is no conflict of ideas or clash of personalities, and work is done uninterruptedly. Alas, that’s not how it is in the real world. Office drama is a frequent occurrence, with tensions often running high. In the best-case scenarios, opposing parties find a common ground and […]
Why culture change is essential to digital transformation
In the past few months, we’ve seen businesses scurrying to implement remote work arrangements to curb the spread of the pandemic. Between accelerated timelines and steep technology adoption curves, the need for digital transformation has never been more apparent. Digital transformation is the process of transforming services or business processes by adopting new digital technologies, […]
5 Work from home tips for better productivity
While remote working has been a steadily growing trend the world over, it was the pandemic that tipped the scale and drove businesses to enforce remote work arrangements en masse. This shift happened abruptly, and in most cases, organizations had very little time to plan. Employees who had never worked from home before were the […]
Data security 101: Everything you need to know
According to the newest report by IBM and the Ponemon Institute, the average cost of a data breach in 2020 is $6.38 million. This figure is up 10% in the past five years, highlighting how valuable data is and why cybercriminals are relentless in their pursuits to steal it. What’s even more terrifying is that […]